Personal Software Editions Standard Support is available Monday – Friday from 9:00am to 5:00pm Pacific Standard Time (west coast)
Email Support is available 7 days a week 24 hours each day except holidays.
Personal Software Standard Support – Free for 90 days from Purchase Date
Professional Software Support – Premium Care Support Program
Technical support for DietMaster Pro versions 8.x and 9.x is included in your Premium Care Program. Technical support for versions 7.x and below (6.x, 5.x, 4.x, etc.) require a $25 per incident fee, this includes technical assistance, license transfers and product help. Re-activations without license transfer assistance will be done at no charge. If assistance is required, the incident fee will apply. All major credit cards accepted and are required at time of service.
- Phone – 661-284-2910, 1 to 2 hour response time
- Free Email Support – 2 to 8 hour response time
- Fax – 661-284-6899, 8 to 16 hour response time
License Transfer & Activation
The License Transfer & Activation page provides step by step instructions for those of you who wish to perform the following:
- Transfer your DietMaster Pro license from one computer to another
- Re–activate your DietMaster Pro license due to a system crash or restore.