Personal Software Editions Standard Support is available Monday - Friday from 9:00am to 5:00pm Pacific Standard Time (west coast)
Email Support is available 7 days a week 24 hours each day except holidays.
Personal Software Standard Support - Free for 90 days from Purchase Date
Professional Software Support - Premium Care Support Program
Technical support for DietMaster Pro versions 8.x and 9.x is included in your Premium Care Program. Technical support for versions 7.x and below (6.x, 5.x, 4.x, etc.) require a $25 per incident fee, this includes technical assistance, license transfers and product help. Re-activations without license transfer assistance will be done at no charge. If assistance is required, the incident fee will apply. All major credit cards accepted and are required at time of service.
- Phone - 661-284-2910, 1 to 2 hour response time
- Free Email Support - 2 to 8 hour response time
- Fax - 661-284-6899, 8 to 16 hour response time
Premium Care Support Program
When you purchase a DietMaster Pro license you will receive one year of the Premium Care Program absolutely FREE. That means any upgrades, tech support needs or product training are free for a period of one year.
License Transfer & Activation
The License Transfer & Activation page provides step by step instructions for those of you who wish to perform the following:
- Transfer your DietMaster Pro license from one computer to another
- Re–activate your DietMaster Pro license due to a system crash or restore.
NEW! LifeTech Forum
The LifeTech Forum is a comprehensive resource for all users of DietMaster products. It provides valuable insight in the areas of personal weight management, professional consulting, technical experiences, software tips and tricks, product news and special announcements. The LifeTech Forum is free to all DietMaster products users. Click here to access the LifeTech Forum.